Frequently Asked Questions
Q: Can you create a completely custom piece from scratch?
A: Absolutely! Whether you have a clear vision or just an idea, we’ll work with you to design and build a one-of-a-kind creation tailored to your needs. Our in-house artists and craftsmen will bring your concept to life with expert detail and craftsmanship.
Q: Can you incorporate my company logo, family crest, or a custom emblem into the design?
A: Yes! Our in-house artists can engrave, hand-paint, or inlay your logo, crest, or emblem into your custom piece. If you don’t have a design yet, we can create one for you as part of the bespoke process.
Q: Do you design logos and emblems?
A: Yes! Our in-house design team will work with you to design your logos and emblems that look great engraved on our pieces.
Q: Do you offer personalised engraving or inscriptions?
A: Yes! We can engrave names, messages, quotes, dates, or even intricate artwork onto your piece, making it even more meaningful.
Q: Is there a limit to what you build?
A: Not at all! If you can dream it, we can build it. Our craftsmanship extends far beyond heirloom toys—here are just a few of the custom projects we’ve brought to life:
- Motorbike-styled balance bikes that double as a rocking horse and ride-on.
- Luxury-branded 4WD fit-outs for high-end vehicle enthusiasts.
- Corporate awards and commemorative pieces tailored to your brand.
- Trailers that double as custom whiskey tippers, blending function with statement design.
- Bespoke 3D luxury corporate office installations and handcrafted furniture.
- Vehicle-themed reception desks, designed for businesses that want to make an unforgettable first impression.
- Classic car-themed wedding centerpieces, perfect for couples who love vintage automobiles.
- Custom corporate and nursery signs, handcrafted for a unique, high-end touch.
Many of our clients don’t know exactly what they want—they just know they want something extraordinary. We can help you bring that vision to life. Book a consultation or send us an email, and we’ll guide you in designing the perfect custom build.
You can reach us here: cs@ballardbear.com
Q: What complimentary services do you offer with each heirloom build?
A: Every heirloom build comes with a unique serial number and complimentary text engraving, making each piece one of a kind. Additionally, all builds include a personally assigned Certificate of Authenticity, verifying the craftsmanship and exclusivity of your Ballard Bear creation.
Q: Do you offer a gift-building service?
A: Yes! We offer an exclusive gift-building service for those looking to create an unforgettable gifting experience. If you're having a piece made for someone special and would like to include additional gifts—such as keepsakes, luxury items, or personal touches—we can source and pack these items with your Ballard Bear piece for a fee.
Q: Can I request additional customisation beyond engraving?
A: Absolutely! We can incorporate unique materials, finishes, hidden compartments, and more to make your piece truly special. If you have something in mind, reach out, and we’ll bring your vision to life.
Q: Do you collaborate with businesses for unique product lines?
A: Yes! We love working with businesses to create exclusive, branded display pieces. Contact us to explore a partnership.
Q: Can I request a special design not listed on your website?
A: Absolutely! We specialize in one-of-a-kind, handcrafted builds tailored to your vision. We have made extraordinary bespoke displays, gifts, as well as furniture and installations.
You can contact us here cs@ballardbear.com
Q: Can we become an affiliate or advocate for Ballard Bear?
A: We appreciate your interest in representing Ballard Bear! Due to the handcrafted nature of our products and our limited production capacity, we are highly selective about partnerships. We prioritize collaborations with individuals and businesses that align with our brand’s values and commitment to quality.
If you’re passionate about our craftsmanship and believe you’d be a great fit, please reach out with details about your audience and how you’d like to advocate for Ballard Bear.
You can contact us here cs@ballardbear.com
Q: Do you partner with businesses for Sponsorship Purposes?
A: Absolutely! We love working with causes that are close to our hearts. Both Duncan and Grant are ANZAC Veterans, so we often partner with causes supporting our great current and ex-service men and women, and their families. We have also partnered with Rural Aid and support our wonderful farmers, Grass Roots Clubs, Domestic Violence Aids.
Q: What makes Ballard Bear products unique?
A: Our products are handcrafted by ANZAC veterans using premium cedar wood, designed for heirloom-quality durability. Each piece is functional, customizable, and built with unmatched craftsmanship.
Q: Do you offer corporate and executive gifts?
A: Yes! Our display pieces are perfect for corporate offices, executive gifts, commemorative awards, and retirement presents. We can customize them with company logos, names, and special engravings.
Q: Can I personalize my order?
A: Absolutely! We offer custom engravings, logos, names, and even tailor-made designs for businesses and individuals.
Q: Why are your products more expensive than mass-produced alternatives?
A: Every Ballard Bear piece is handcrafted by skilled Veteran artisans using premium materials, built to last for generations.
Our Craftsmen have spent decades mastering their crafts and acquiring tools and equipment.
Our bespoke designs are tailored to your vision, making each piece a functional work of art. Unlike mass-produced items, our creations are unique, highly detailed, and designed to hold sentimental and collectible value.
Q: What is your guarantee?
A: If there is a defect in materials or workmanship, we will repair or replace the item.
We stand behind the craftsmanship of every Ballard Bear piece. Our products are built to last, heirloom quality, using premium materials and expert craftsmanship.
Custom-made and personalised items are final. However, if you have any concerns about your order, please contact us—we’re committed to ensuring you receive a product you love.
Q: Are your pieces just for display, or can they be used?
A: It depends on the design! Some pieces, like executive display models and corporate awards, are designed for presentation.
Others, like balance bikes, functional trailers, and whiskey tippers, are built for real use. Let us know what you need, and we’ll craft accordingly.
Q: Where do you ship?
A: We ship worldwide, with free shipping on select orders.
Q: Do you offer express shipping?
A: Yes! We offer express shipping for urgent gifts and corporate deadlines.
Q: What do I do if I want express shipping?
A: Send us an email at cs@ballardbear.com We will find the most appropriate express shipping service for your needs.
Q: How long will it take to receive my product?
A: Each of our pieces is custom-made with precision and care. Expect 2–3 weeks for heirloom pieces and 6 weeks for bespoke designs. If you need your order sooner, please reach out—we’ll do our best to accommodate your timeline.
Q: How do I place a custom order?
A: Contact us through our website or email to discuss your vision. We’ll work closely with you to create a bespoke design.
Q: Do you offer bulk orders for businesses?
A: Yes! We work with corporate clients for bulk and exclusive designs. Contact us for special pricing.
Q: Can I request changes after you start building?
A: Once production begins, modifications may not be possible due to material selection and build complexity. However, we’ll work closely with you in the planning stage to ensure every detail is just right before we start crafting.
At Ballard Bear, we don’t just build custom pieces—we craft heirlooms. Our trademarked process ensures that each creation is built with precision, durability, and a level of artistry that sets us apart.
What is the Heritage Masterwood Method™?
Duncan's Masterwood™ Method is our signature approach to woodworking, combining traditional craftsmanship with functional timber engineering. Every piece undergoes a meticulous multi-stage process that includes:
- Hand-selection of premium woods for grain consistency and durability.
- Hand Precision cutting, shaping, and assembly using time-honored joinery techniques that ensure longevity.
- Layered finishing process, including fine sanding, oiling, and protective coatings to enhance the wood’s natural beauty while preserving it for generations.
- Functional Engineering to achieve authentic moving parts.
- Final artisan detailing for an impeccable finish, ensuring each piece meets our uncompromising standards.
What is our Legacy Engraving System™?
Our Legacy Engraving System™ is our exclusive, high-precision engraving service that transforms every piece into a true keepsake.
Built by our very own Laser Artist and Engineer Grant. Unlike standard engraving, this method ensures deeper, highly detailed, and lasting impressions that will stand the test of time.
Q: How do I care for my wooden display piece?
A: Our pieces are finished with toxic free linseed oil. Simply dust with a soft cloth and avoid prolonged exposure to moisture.
If needed, wipe down with a damp cloth and re-oil. You can use linseed oil, olive oil, or vegetable oil.
Q: Can these be used as toys?
A: While functional, our executive line is designed as luxury display pieces. If you're after heirloom-quality toys, we offer select designs built for reasonable interactive play.